Delivery

Which delivery services can I choose?

Four, all Royal Mail: 2nd Class, 1st Class, Express, which is Royal Mail Tracked 24, and Special Delivery by 1pm, which is Royal Mail Special Delivery Guaranteed. You choose per shipment at checkout. Eight cards or more to one address go tracked: Tracked 48 on 2nd Class, and Express in place of 1st Class.

• 2nd Class: £1.10 for one card, £1.90 for two or three, £2.30 for four to seven, £4.40 for eight or more, which go Tracked 48, 2 to 4 working days and tracked. Estimated 3 to 6 working days. Not tracked below eight cards.
• 1st Class: £2.20 for one card, £4.00 for two or three, £4.35 for four to seven. Eight or more go Express. Estimated 1 to 4 working days. Not tracked.
• Express (Royal Mail Tracked 24): £4.60 for one to seven cards, £5.60 for eight or more. Estimated 1 to 2 working days. Tracked, with the tracking number in your "in the post" email.
• Special Delivery by 1pm (Royal Mail Special Delivery Guaranteed, tracked): £11.35 for one to three cards, £12.55 for four to seven, £18.55 for eight or more. Paid by 2pm on a working day, it arrives the next working day by 1pm, guaranteed by Royal Mail. Tracked, with the tracking number in your "in the post" email.

How is postage worked out?

Per envelope, not per card. An envelope is one destination on one print date, so cards going to the same person on the same day travel together and are charged once, at the price band for however many are in it.

The bands are one card, two to three, four to seven, and eight or more. Adding a second card to an envelope always costs less than posting it separately.

The 2pm cutoff

We print every working day at 14:00. If you pay before 14:00 on a working day it is printed that day. If you pay after that, or at a weekend or on a bank holiday, it is printed on the next working day.

Your confirmation email tells you which day, and we post it the same day it is printed.

When will my card arrive?

It depends on the service. We estimate 3 to 6 working days for 2nd Class, 1 to 4 for 1st Class and 1 to 2 for Express, counted from the day we post it. Special Delivery arrives the next working day by 1pm, guaranteed by Royal Mail. Eight cards or more to one address go tracked, which is quicker: see postage above.

Apart from Special Delivery, those are estimates, a working day longer than Royal Mail's own, and not a guarantee. Working days exclude weekends and bank holidays. We show you an estimated arrival window at checkout and again in your confirmation email.

December

Royal Mail is busier in December, so we allow an extra day. A card posted from 1 December up to its service's last posting date is given one more working day at the slow end of its estimated arrival window, and the window you are shown at checkout already includes it. Special Delivery is unchanged, because its day is Royal Mail's guarantee.

Is my card tracked?

Express and Special Delivery are always tracked, and 2nd Class is tracked when eight or more cards go to one address (Tracked 48). When a tracked envelope is posted, your "in the post" email carries its tracking number and a link to Royal Mail's tracking page. Other envelopes are not tracked, which means neither we nor Royal Mail can tell you where the card is once it has been posted.

Every order has its own page, under Follow your order, showing what we have done: when it was printed and when it went in the post. Once a tracked envelope is posted, its Royal Mail tracking number is on that page too. On an untracked service that is where our visibility ends too.

If something goes wrong

A card is our responsibility until it arrives. If yours is late, damaged or missing, see returns and refunds. The full wording is in section 7 of the terms of sale.